What leaders see
Routine work still waits for individual follow-up.
Documents, orders, approvals, alerts, and exceptions remain trapped in inboxes and personal work queues.
Services
Operational Prerequisite · Process Automation
Business Process Automation
Remove manual handoffs from manufacturing work that follows defined rules. Order routing, inventory allocation, document creation, approvals, and exception follow-up often cross systems and teams. We automate the repeatable path, preserve human decisions, and make ownership and escalation visible when conditions fall outside the rules.
01
The Problem
Repeatable manufacturing work is delayed by manual routing, re-entry, and follow-up.
Automation problems begin when a tool is introduced before the normal path, exception path, decision rights, evidence, and human-control points are explicit.
What is actually happening
Rules and ownership are not executable.
Inputs, thresholds, approvers, escalation, evidence, and closure conditions vary by person or situation.
What gets worse
Automation scales an undefined process.
Work moves faster without becoming more reliable, explainable, or accountable.
02
What Changes
What Business Process Automation includes.
Order routing, inventory allocation, document creation, approvals, and exception follow-up often cross systems and teams. We automate the repeatable path, preserve human decisions, and make ownership and escalation visible when conditions fall outside the rules.
01
Order Processing Automation
Automate order capture from EDI, email, portal, and phone channels into your ERP. Validation rules catch errors before they become shipment problems.
Related service02
Invoice & AP Automation
Match POs to invoices automatically, route exceptions for approval, and eliminate manual three-way matching. Reduce days payable outstanding and capture early-pay discounts.
Related service03
Inventory Allocation Engine
Rules-based inventory allocation across warehouses, channels, and customer tiers. Replace spreadsheet-based allocation with governed, auditable logic.
Related service04
Workflow & Approval Automation
Digital approval workflows with role-based routing, escalation rules, and SLA tracking. Every decision is logged and auditable.
Related service05
Document Generation
Auto-generate quotes, sales orders, pick tickets, BOLs, and invoices from ERP data. Branded, accurate, and delivered to the right channel automatically.
Related service06
Exception Management
Automated exception detection and routing -- backorders, pricing mismatches, credit holds, and shipping delays surfaced to the right person immediately.
Related service03
How It Fits Your Operations
How Business Process Automation fits your operation.
Workflow and Exception AutomationWhich repeatable work can move automatically, which decisions require review, and how exceptions are assigned and closed.
Governance dependencyAutomation needs stable rules, trusted inputs, accountable owners, human-control points, and a defined response when conditions fall outside the normal path.
Work, decisions, and evidence involved
requests
documents
approvals
alerts
exceptions and audit history
What must be defined before engineering begins
- What the business needs to change and why.
- Which systems, records, risks, and readiness gaps shape the work.
- What should be built, how it fits the architecture, and in what order.
Related Services and Planning
What the operating problem may require next.
Follow the dependencies behind this service instead of treating it as an isolated project.
01
Integration Engineering
Connect the records, events, and systems required to execute the workflow.
Explore next step02
Operational Analytics
Measure workload, exception patterns, ownership, and operating outcomes.
Explore next step03
Custom Software Engineering
Build the workflow capability packaged tools cannot provide cleanly.
Explore next step04
Launchpad assessment and Roadmap
Use Launchpad when the operating problem needs a structured assessment, readiness evidence, architecture, and implementation Roadmap.
Explore next stepStart With the Operating Problem
Define the smallest sound response and delivery sequence.
Metrotechs determines what the operation actually requires before selecting technology. When a structured assessment is warranted, Launchpad turns evidence into priorities, risks, architecture, and an implementation Roadmap.
Metrotechs designs, builds, integrates, and supports the approved solution.
Launchpad is available when the engagement needs assessment evidence, a Roadmap, and ongoing delivery governance.
04
Delivery sequence
How Metrotechs delivers Business Process Automation.
Order routing, inventory allocation, document creation, approvals, and exception follow-up often cross systems and teams. We automate the repeatable path, preserve human.
01
Process Mapping
Document current-state workflows with swim lanes, handoff points, cycle times, and error rates. Identify the top automation candidates by ROI.
02
Automation Design
Design target-state automated workflows with business rules, exception handling, and integration points. Define governance and monitoring requirements.
03
Build & Integrate
Implement automations connecting your ERP, WMS, CRM, and communication systems. Iterative delivery with testing at each milestone.
04
Test & Validate
End-to-end testing with real transaction data. Validate happy paths and exception paths. User acceptance before go-live.
05
Deploy & Monitor
Phased rollout with KPI dashboards tracking automation rates, error reduction, and cycle time improvements. Tune rules based on real production data.
05
FAQ
Questions that usually decide the scope.
Straight answers to what operators ask before committing budget to this work.
Any structured, repeatable process: order entry, invoicing, inventory allocation, purchase orders, approval workflows, shipping notifications, quality checks, and reporting. If it has rules and inputs, it can be automated.