Route approvals by rules, not by chasing people down.
Purchase orders waiting in an inbox. Price overrides approved via text message. Capital requests lost in an email thread. We replace ad-hoc approval processes with digital workflows that route to the right person, escalate when they\u2019re slow, and log every decision.
Approvals That Run on Email and Hope
Service Scope
Route approval requests based on type, amount, department, and customer tier. The right approver gets the request without the requester needing to know the org chart.
Configurable SLAs for each approval type with automatic escalation when deadlines are missed. No approval sits in a queue without accountability.
Sequential and parallel approval chains for requests that need multiple sign-offs \u2014 purchasing above threshold, pricing exceptions, capital expenditures, and customer credit changes.
Approvers can review and approve from email or mobile without logging into the system. Reduce approval cycle time by meeting approvers where they are.
Automatic delegation rules when approvers are out of office. Coverage assignments ensure approvals keep moving during vacations, travel, and shift changes.
Every approval request, decision, escalation, and delegation is logged with timestamps and approver identity. Compliance-ready audit trail for every workflow.
Engagement Process
Catalog every approval workflow in the organization \u2014 purchasing, pricing, credit, returns, capital, and operational. Document current routing, authority levels, and bottlenecks.
Design digital workflows with routing rules, approval thresholds, escalation timers, and delegation policies. Get stakeholder sign-off on authority levels and SLAs.
Build workflows and integrate with your ERP, email, and mobile platforms. Connect approval outcomes to downstream system actions \u2014 PO release, price override posting, credit limit change.
Deploy high-volume workflows first, measure cycle time and compliance, and refine routing and escalation rules based on real usage patterns.
Expand to remaining workflows with SLA dashboards, bottleneck reporting, and compliance audit reporting. Continuous refinement as organizational roles and policies evolve.
Frequently Asked Questions
Every engagement starts with an assessment.
Not a proposal. Not a sales call. We tell you what we find, not what you want to hear. The Launchpad assessment maps your operation before any software work begins.