Go live without going dark.
ERP go-live is the highest-risk moment in the entire implementation. Orders are in flight, inventory is moving, and you're switching the system that governs all of it. We structure the cutover with rollback plans, validation gates, and hypercare support so your operation doesn't skip a beat.
Go-Lives That Become Go-Wrongs
Service Scope
Detailed cutover schedule with task owners, timing, dependencies, and decision points. Every step sequenced and rehearsed before the actual go-live weekend.
Documented rollback plan with clear triggers — if specific go/no-go criteria aren't met, the operation reverts to the previous system without data loss or order disruption.
Run the old and new systems simultaneously with real transactions. Reconcile results across orders, inventory, and financials to validate accuracy before cutover.
Business users — not IT — test the configured system against real scenarios from their daily work. CSRs enter orders, warehouse staff receive inventory, finance closes a period. Sign-off comes from the people who use it.
Defined criteria for the go-live decision: data migration accuracy, integration health, user readiness scores, and open issue severity. The decision is made against objective thresholds, not optimistic schedules.
30/60/90-day post-go-live support with dedicated resources. Rapid response for production issues, daily check-ins during the first two weeks, and weekly reviews through stabilization.
Engagement Process
Rehearse the full cutover sequence in a test environment. Time every step, identify bottlenecks, and refine the plan. Nothing happens on go-live day that hasn't been practiced.
Structured UAT with test scripts based on real business scenarios. Each department tests their workflows and signs off before go-live is scheduled.
Formal review of readiness criteria — data accuracy, integration health, user training completion, open issue resolution. Go-live proceeds only when all criteria are met.
Execute the cutover plan with real-time monitoring and communication. Status updates to all stakeholders at each milestone. Rollback triggers active if needed.
Dedicated support team for 90 days post-go-live. Daily standups during the first two weeks, then weekly reviews. KPI monitoring against pre-go-live baselines.
Frequently Asked Questions
Every engagement starts with an assessment.
Not a proposal. Not a sales call. We tell you what we find, not what you want to hear. The Launchpad assessment maps your operation before any software work begins.