Privacy Policy

1. Who We Are

Metrotechs is a Business Technology Company focused on ERP, Cloud, Data, and AI. It provides the architecture, engineering, integration, implementation, and ongoing technical capability behind business technology.

Launchpad by Metrotechs is the Order-to-Door™ Digital Transformation Platform used for business assessment, operational discovery, readiness, Roadmap development, planning, and transformation governance.

This Privacy Policy applies to the Metrotechs public website, metrotechs.io, and related business communications. It does not apply to client systems, client data, or infrastructure we implement or manage on behalf of clients. Those are governed by separate written agreements.

2. Information We Collect

Contact and inquiry data: when you submit a contact form or email us directly, we collect your name, company, email address, job title, and any message content you provide.

Usage and analytics data: we collect standard web analytics data including pages visited, referral sources, browser type, device type, approximate geographic location, and session duration. This data is used to improve content and site performance.

Server and security logs: our hosting infrastructure automatically logs IP addresses, request timestamps, and error events for operational security and troubleshooting.

Communications: if you communicate with us by email or other means, we retain those records as part of normal business operations.

3. How We Use Information

We use information to respond to inquiries, personalize relevant follow-up, measure and improve website content, maintain security, troubleshoot operational issues, and fulfill legal or compliance obligations.

We do not use contact-form information to train AI models, build advertising profiles, or sell behavioral data.

4. How We Share Information

We do not sell personal information to third parties.

We may share data with service providers that help us operate the website and business systems, including hosting, infrastructure, email, analytics, and CRM providers. These providers are restricted from using your data for their own purposes.

We may disclose information if required by law, court order, or valid legal process, or if disclosure is necessary to protect the rights, property, or safety of Metrotechs, clients, or others.

If Metrotechs is acquired or merges with another entity, business contact information may be transferred as part of that transaction.

5. Cookies and Tracking

The website may use cookies and similar technologies for analytics, security, and session management.

You can configure your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect some website functionality.

We do not use third-party advertising cookies or participate in cross-site behavioral advertising networks.

6. Data Retention

We retain business inquiry and contact records for as long as needed to support an ongoing business relationship or respond to follow-up communications, typically up to three years after last contact.

Analytics and server logs are retained according to operational and security needs, typically up to 13 months unless a longer period is required for investigation, security, or legal reasons.

You may request deletion of your records by contacting [email protected]. We will respond to deletion requests within a reasonable period, subject to legal retention obligations.

7. Your Rights and Choices

You may request access to personal information we hold about you, request correction of inaccurate information, or request deletion of your information, subject to legal retention requirements.

California residents may have additional rights under applicable privacy laws, including the right to know what personal information is collected and the right to request deletion. Metrotechs does not sell personal information.

To exercise privacy rights, contact [email protected].

8. Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

No method of transmission over the internet or electronic storage is completely secure. We apply commercially reasonable protections but cannot guarantee absolute security.

9. Children Privacy

The website and services are directed at business professionals and are not intended for individuals under 18. We do not knowingly collect personal information from minors.

10. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, legal requirements, or business operations.

The updated policy will be posted on this page with a revised effective date or last-updated date.

11. Contact

Questions about this Privacy Policy or requests related to your data should be directed to Metrotechs at [email protected].