Ecommerce · Dealer Portal

B2B Ecommerce and Dealer Portals

Q: How do you handle complex account pricing?

We support customer-specific pricing, tiered pricing, volume discounts, promotional pricing, and contract-based pricing. All pricing logic is governed by your ERP as the source of truth — the portal displays it, doesn't override it.

Q: Will our dealers actually use it?

Adoption depends on whether the portal makes important dealer work easier and more dependable than email or phone. We involve representative dealers, pilot real account rules and data, measure where users stop or need help, and improve the experience before wider rollout.

Q: Can we customize the portal branding?

Brand, domain, notification, and experience requirements are defined with the portal scope. The result should feel like part of the customer relationship while remaining maintainable and accessible.

Your dealer portal is not a retail checkout with a login screen. A manufacturer or distributor cannot treat dealer ordering like retail checkout. Contract pricing, product configuration, available-to-promise inventory, account status, fulfillment rules, and ERP ownership must work together behind the portal.

Discuss the Portal Experience Check Self-Service Readiness

The Problem

Dealer Ordering Is Still Manual in Most B2B Operations

Portal problems begin when a cleaner interface is placed over fragmented records, permissions, and workflows without resolving who owns the transaction and what each audience may see.

What leaders see

Customers and partners still ask for status manually.

The portal exists, but email, calls, spreadsheets, and internal screenshots remain the dependable path.

What is actually happening

The experience is disconnected from the operating record.

Pricing, inventory, orders, documents, permissions, and exceptions do not follow one governed path.

What gets worse

Self-service creates back-office exception work.

Users see incomplete or stale information while internal teams reconcile what the portal accepted.

What Changes

What B2B Ecommerce and Dealer Portals includes.

A manufacturer or distributor cannot treat dealer ordering like retail checkout. Contract pricing, product configuration, available-to-promise inventory, account status, fulfillment rules, and ERP ownership must work together behind the portal.

Dealer Ordering Portal

Self-service ordering with your full catalog, search, filtering, and quick-order by SKU. Mobile-responsive so dealers can order from the warehouse floor.

Related service

Contract Pricing Engine

Present customer, tier, volume, promotional, and quoted pricing from the authoritative record with governed effective dates, approvals, and audit history.

Related service

Real-Time Inventory

Expose governed available-to-promise information by authorized location, including allocations, holds, and expected replenishment where the source records support it.

Related service

Account Self-Service

Give dealers permissioned access to invoices, order status, returns, credit information, and statements while service teams retain ownership of exceptions.

Related service

ERP Integration

Validate and exchange orders, pricing, inventory, and account records with ERP and fulfillment systems using the timing, acknowledgment, reconciliation, and recovery each transaction requires.

Analytics & Reporting

Dealer performance dashboards, order analytics, and catalog engagement metrics. Understand who's buying what and identify growth opportunities.

Related service

How It Fits Your Operations

How B2B Ecommerce and Dealer Portals fits your operation.

Customer, Supplier & Partner PortalsWhich audience needs which records and actions without exposing internal systems or another party's information.

Governance dependencyThe experience needs explicit permissions, governed source records, transaction ownership, and exception paths before customers, suppliers, partners, or employees can rely on it.

Permissioned records and actions

accounts and roles

pricing and products

inventory and orders

documents

status and exceptions

What must be defined before engineering begins

What the business needs to change and why.
Which systems, records, risks, and readiness gaps shape the work.
What should be built, how it fits the architecture, and in what order.

Related Services and Planning

What to evaluate next.

Follow the dependencies behind this service instead of treating it as an isolated project.

Integration Engineering

Connect the portal to the governed records and transactions it is allowed to expose.

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Operational Analytics

Give portal users and internal teams consistent status, measures, and operating context.

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Workflow and Exception Automation

Route requests, approvals, documents, and exceptions beyond self-service.

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Self-Service Readiness

Confirm that records, permissions, workflows, and exceptions are ready for outside users.

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Launchpad assessment and Roadmap

Use Launchpad when the operating problem needs a structured assessment, readiness evidence, architecture, and implementation Roadmap.

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Start With the Operating Problem

Define the smallest sound response and delivery sequence.

Metrotechs determines what the operation actually requires before selecting technology. When a structured assessment is warranted, Launchpad turns evidence into priorities, risks, architecture, and an implementation Roadmap.

Discuss the Portal Experience Check Self-Service Readiness

Metrotechs designs, builds, integrates, and supports the approved solution.

Launchpad is available when the engagement needs assessment evidence, a Roadmap, and ongoing delivery governance.

Delivery sequence

How Metrotechs delivers B2B Ecommerce and Dealer Portals.

A manufacturer or distributor cannot treat dealer ordering like retail checkout. Contract pricing, product configuration, available-to-promise inventory, account status,.

Requirements & UX

Interview dealers and internal stakeholders. Map the ordering workflow and define portal requirements. Design UX wireframes optimized for industrial buying patterns.

Integration Architecture

Design the integration between the portal and your ERP, WMS, and pricing systems. Define data contracts for orders, inventory, pricing, and customers.

Build & Iterate

Develop the portal in iterative sprints with dealer feedback at every milestone. Real data from your ERP from day one — no dummy catalogs.

Pilot Launch

Launch with a pilot group of dealers. Gather feedback, resolve edge cases, and validate ordering accuracy before full rollout.

Full Rollout & Adoption

Onboard all dealers with training materials and support. Track adoption metrics and iterate on UX based on real usage patterns.

FAQ

Questions that usually decide the scope.

Straight answers to what operators ask before committing budget to this work.

Can the portal integrate with our existing ERP?

Yes, when the ERP can expose the required records and transactions through a supportable boundary. We define ownership, timing, validation, acknowledgment, reconciliation, and recovery before selecting APIs, middleware, EDI, files, or another integration method.

How do you handle complex account pricing?

Will our dealers actually use it?

Can we customize the portal branding?