Business outcome
Use this capability when the framework shows that customers, dealers, suppliers, or partners need a reliable way to see approved information or complete a governed action without creating manual back-office work.
Services
Customer, Supplier & Partner Portals · Ecommerce · Inventory Visibility
Real-Time Inventory Visibility
Give dealers availability they can use when making an order commitment.
Manufacturers and distributors need inventory visibility that distinguishes on-hand stock from allocations, holds, safety stock, inbound supply, production, and authorized locations. We engineer the ERP and WMS exchange, availability rules, permissions, and freshness indicators behind that decision.
A strong fit when
- Dealers call to check stock before ordering — tying up CSRs and slowing the ordering process
- Stock information is stale by the time it reaches the dealer — available quantities change by the hour
- No visibility into allocated vs. available inventory leads to orders that can't be fulfilled
- Dealers can't see when out-of-stock items will be replenished, so they order from competitors
Why this service exists
Connect the technology decision to the work the manufacturing business must control.
System responsibility
A portal connects governed account, product, pricing, order, inventory, document, fulfillment, and service records to the permissioned experience the operating flow requires.
Ownership and control
The manufacturer must control identity, permissions, source records, transaction ownership, exception handling, support, and the experience presented to each outside audience.
01
The Problem
Dealers cannot place dependable orders when availability requires a phone call.
Portal problems begin when a cleaner interface is placed over fragmented records, permissions, and workflows without resolving who owns the transaction and what each audience may see.
What leaders see
Customers and partners still ask for status manually.
The portal exists, but email, calls, spreadsheets, and internal screenshots remain the dependable path.
What is actually happening
The experience is disconnected from the operating record.
Pricing, inventory, orders, documents, permissions, and exceptions do not follow one governed path.
What gets worse
Self-service creates back-office exception work.
Users see incomplete or stale information while internal teams reconcile what the portal accepted.
02
What changes
Make the operating responsibility visible and governable.
Manufacturers and distributors need inventory visibility that distinguishes on-hand stock from allocations, holds, safety stock, inbound supply, production, and authorized locations. We.
01
Operating outcome
Give dealers availability they can use when making an order commitment.
02
Permissioned records and actions
accounts and roles, pricing and products, inventory and orders
03
Decision and exception path
Which audience needs which records and actions without exposing internal systems or another party's information.
04
Ownership and continuity
The experience needs explicit permissions, governed source records, transaction ownership, and exception paths before customers, suppliers, partners, or employees can rely on it.
03
Architecture
Build the service around the business record and decision.
Which audience needs which records and actions without exposing internal systems or another party's information.
01Source record
02Governed connection
03Validation
04Business system
05Accountable owner
Permissioned records and actions
accounts and rolespricing and productsinventory and ordersdocumentsstatus and exceptions
04
Engineering scope
What Metrotechs engineers for Real-Time Inventory Visibility.
The exact scope follows the approved business objective, source records, dependencies, controls, and delivery sequence.
01
Live ATP by Warehouse
Calculate and present available-to-promise quantities by authorized location using governed ERP, WMS, allocation, hold, and safety-stock records.
02
Allocation Visibility
Separate on-hand, allocated, held, and available quantities so the portal does not treat physical stock as an unconditional promise.
03
Replenishment Dates
Present expected availability from approved purchase orders, production orders, transfers, and in-transit records with source and freshness context.
04
Multi-Warehouse View
Inventory across all warehouse locations in a single view. Dealers can choose ship-from location based on proximity and availability.
05
Low-Stock Alerts
Configurable alerts for dealers when frequently ordered items hit low-stock thresholds. Proactive notification before stockouts.
06
Inventory Search
Search inventory by SKU, description, category, or cross-reference. Find available substitutes when primary items are out of stock.
05
Delivery sequence
From operating reality to a solution the business can own.
Inventory Source Mapping
Map your inventory data sources — ERP, WMS, 3PL systems. Define which locations, stock types, and quantities to expose to dealers.
Integration Development
Design the inventory exchange and available-to-promise rules around source ownership, allocations, holds, safety stock, replenishment, latency, reconciliation, and failure behavior.
Display Configuration
Configure how inventory is displayed — exact quantities, ranges (50+, 100+), or in-stock/out-of-stock. Different visibility rules for different dealer tiers.
Testing & Validation
Validate ATP accuracy against your ERP. Test with real order scenarios to verify that displayed availability matches what can actually ship.
Dealer Rollout
Launch inventory visibility with dealer training. Monitor accuracy and gather feedback on display format and usefulness.
Related services and systems
Continue through the connected operating environment.
Use these connected services and references to understand the records, workflows, and systems surrounding this work.
Systems explained
ERPUnderstand the operating records, workflows, and system-of-record boundaries an ERP should own.WMSUnderstand how warehouse execution owns receiving, movement, picking, packing, and inventory control.Supply Chain VisibilityUnderstand how governed signals and shared definitions make commitments, constraints, and exceptions visible.
06
FAQ
Questions to answer before implementation begins.
Clear answers for manufacturing leaders evaluating the work, operating responsibility, and delivery path.
The required cadence depends on transaction volume, allocation behavior, source-system capability, customer promise risk, and what the portal does when data becomes stale. We make freshness visible and test the selected pattern against real order scenarios.