What leaders see
The system is in the cloud, but risk still feels local.
Performance, outage exposure, security questions, backup confidence, and monthly spend are still hard to explain.
Services
Cloud · Managed Operations
Run your cloud like a production environment, not a side project.
After migration, your cloud infrastructure needs the same operational discipline as your on-premise environment — monitoring, patching, backup validation, incident response, and capacity planning. Most operators don’t have a cloud operations team. We provide it.
01
The Problem
Cloud Infrastructure Still Needs Someone Watching It
Cloud problems usually start when infrastructure is moved before ownership, recovery, cost control, and data dependencies are designed around the AI, ERP, and integration workloads.
What is actually happening
The environment was sized around assumptions.
Workload behavior, recovery requirements, network paths, observability, and operating accountability were not designed together.
What gets worse
The cloud becomes another rented server room.
The business pays for flexibility without gaining a stronger foundation for AI, ERP control, reporting, and data readiness.
02
What Changes
What this work should improve.
After migration, your cloud infrastructure needs the same operational discipline as your on-premise environment — monitoring, patching, backup validation, incident response, and capacity planning. Most operators don’t have a cloud operations team. We provide it.
01
24/7 Infrastructure Monitoring
Continuous monitoring of compute, storage, networking, and application health. Alerts routed to on-call engineers — not to an inbox nobody checks at 2 AM.
02
Patch Management
Scheduled patching for OS, middleware, and cloud services during approved maintenance windows. Security patches expedited based on severity. Every patch tested before production deployment.
03
Backup Validation
Automated backup execution is table stakes. We validate backups by testing restores monthly. You know your backups work because we prove it regularly, not because a dashboard says "success."
04
Incident Response
Documented incident response procedures with severity classification, escalation paths, and communication templates. When something breaks, the response is structured, not improvised.
05
Capacity Planning
Monthly review of resource utilization trends. Proactive scaling recommendations before workloads hit capacity limits — not after users experience slowdowns.
06
Reporting & Review
Monthly operations reports covering uptime, incidents, patches, backup status, cost trends, and capacity outlook. Quarterly business reviews to align infrastructure priorities with operational goals.
03
How It Fits Your Operations
Where this work touches your business.
Operating infrastructure and data readinessWhich workloads move first, what has to stay isolated, and how rollback works.
Governance dependencyThe infrastructure has to support uptime, recovery, security, observability, cost control, and data access before AI depends on it.
Systems the foundation supports
ERP workloads
databases
API services
backups
logs and cost data
What Launchpad captures before Metrotechs scopes delivery
- Which system owns the record of truth.
- Where manual work or reconciliation enters the workflow.
- Which integrations, rules, or data cleanup have to come first.
Bring the problem into Launchpad
Build the Roadmap before you build the solution.
Launchpad documents what is wrong, captures what your team knows, and connects this service to the business outcome it needs to improve.
Built around the people, processes, records, and decisions that make the business work.
Measured by what becomes easier, clearer, safer, or more reliable after launch.
04
Delivery sequence
How the work moves from problem to measurable change.
After migration, your cloud infrastructure needs the same operational discipline as your on-premise environment — monitoring, patching, backup validation, incident response, and.
01
Onboarding & Documentation
Document the full cloud environment — architecture, access, monitoring, maintenance procedures, and escalation contacts. Establish operational baselines.
02
Monitoring & Alerting Setup
Configure monitoring, alerting thresholds, on-call rotation, and incident management workflows. Validate that alerts fire correctly and reach the right people.
03
Operational Handoff
Transition operational responsibility with a structured handoff — runbooks, access, and communication protocols established before we take over.
04
Steady-State Operations
Ongoing monitoring, patching, backup validation, incident response, cost optimization, and capacity planning. Monthly reporting and quarterly business reviews.
05
FAQ
Questions that usually decide the scope.
Straight answers to what operators ask before committing budget to this work.
Monitoring, alerting, incident response, patch management, backup validation, cost optimization, capacity planning, and monthly reporting. Security monitoring and DR testing available as add-ons.