Business outcome
Use this capability when the framework shows that availability, access, recovery, security, data movement, or infrastructure risk is interrupting the people and systems required to keep a customer promise.
Services
Cloud & Infrastructure · Cloud · Managed Operations
Cloud Managed Operations
Run your cloud like a production environment, not a side project.
After migration, cloud infrastructure still needs monitoring, patching, backup validation, incident response, recovery testing, capacity planning, and accountable support. We define and operate that responsibility around the workloads the business depends on.
Launchpad assesses the operating need and creates the Roadmap. We engineer this capability when the approved plan calls for it.
A strong fit when
- Monitoring, patching, and backup validation stopped the day the migration project ended
- Incidents get discovered by customers before they get discovered by anyone on the team
- Nobody owns capacity planning, so scaling decisions happen reactively during an outage
- There's no operations team dedicated to the infrastructure the business now depends on
Why this service exists
Connect the technology decision to the work the manufacturing business must control.
System responsibility
Cloud engineering provides the controlled infrastructure, access, connectivity, security, observability, backup, and recovery that connected business systems require.
Ownership and control
The manufacturer should understand workload dependencies, access, recovery objectives, cost, controls, vendors, and the operating practices required to change or recover the environment.
01
The Problem
Cloud infrastructure is live, but operating ownership is fragmented.
Cloud problems begin when workloads move or grow without a clear account of the business dependencies, access, recovery, security, monitoring, ownership, and cost behind them.
What leaders see
Reliability, access, and cost are difficult to explain.
Teams know the infrastructure matters but cannot connect incidents, spending, recovery, or performance to the work it supports.
What is actually happening
The workload has no complete operating model.
Dependencies, controls, recovery objectives, monitoring, and ownership are distributed across tools, vendors, and individual knowledge.
What gets worse
Migration moves the uncertainty instead of resolving it.
The platform changes while weak access, integration, recovery, cost, and support practices remain.
02
What changes
Make the operating responsibility visible and governable.
After migration, cloud infrastructure still needs monitoring, patching, backup validation, incident response, recovery testing, capacity planning, and accountable support. We define and.
01
Operating outcome
Run your cloud like a production environment, not a side project.
02
Workloads and controls to protect
business applications, databases and files, identity and access
03
Decision and exception path
Which workloads should change, what continuity the business requires, and how security, recovery, access, integration, and cost will be governed.
04
Ownership and continuity
Cloud work needs documented workload dependencies, access rules, recovery objectives, security controls, monitoring, cost ownership, and a tested operating model.
03
Architecture
Build the service around the business record and decision.
Which workloads should change, what continuity the business requires, and how security, recovery, access, integration, and cost will be governed.
01Source record
02Governed connection
03Validation
04Business system
05Accountable owner
Workloads and controls to protect
business applicationsdatabases and filesidentity and accessintegrations and networksbackup and recovery
04
Engineering scope
What Metrotechs engineers for Cloud Managed Operations.
The exact scope follows the approved business objective, source records, dependencies, controls, and delivery sequence.
01
Infrastructure Monitoring and Response
Monitor agreed compute, storage, network, backup, and application-health signals. Route alerts according to documented severity, service levels, escalation, and support ownership.
02
Patch Management
Scheduled patching for OS, middleware, and cloud services during approved maintenance windows. Security patches expedited based on severity. Every patch tested before production deployment.
03
Backup Validation
Automated backup execution is table stakes. We validate backups by testing restores monthly. You know your backups work because we prove it regularly, not because a dashboard says "success."
04
Incident Response
Documented incident response procedures with severity classification, escalation paths, and communication templates. When something breaks, the response is structured, not improvised.
05
Capacity Planning
Monthly review of resource utilization trends. Proactive scaling recommendations before workloads hit capacity limits — not after users experience slowdowns.
06
Reporting & Review
Monthly operations reports covering uptime, incidents, patches, backup status, cost trends, and capacity outlook. Quarterly business reviews to align infrastructure priorities with operational goals.
05
Delivery sequence
From operating reality to a solution the business can own.
Onboarding & Documentation
Document the full cloud environment — architecture, access, monitoring, maintenance procedures, and escalation contacts. Establish operational baselines.
Monitoring & Alerting Setup
Configure monitoring, alerting thresholds, on-call rotation, and incident management workflows. Validate that alerts fire correctly and reach the right people.
Operational Handoff
Transition operational responsibility with a structured handoff — runbooks, access, and communication protocols established before we take over.
Steady-State Operations
Ongoing monitoring, patching, backup validation, incident response, cost optimization, and capacity planning. Monthly reporting and quarterly business reviews.
Related services and systems
Continue through the connected operating environment.
Use these connected services and references to understand the records, workflows, and systems surrounding this work.
06
FAQ
Questions to answer before implementation begins.
Clear answers for manufacturing leaders evaluating the work, operating responsibility, and delivery path.
Monitoring, alerting, incident response, patch management, backup validation, cost optimization, capacity planning, and monthly reporting. Security monitoring and DR testing available as add-ons.