Establish a baseline from your own records and agree useful targets. Review these measures at provider milestones and client acceptance; they are not promised performance figures.
- Approved-record agreement
- Whether ERP and connected product, supplier, production, quality, traceability, document, order, shipment, complaint, return, and customer records reflect the same approved revision, status, effective date, and owner.
- Traceability relationship coverage
- Whether authorized teams can relate approved material, component, lot, serial, work, inspection, release, identifier, shipment, complaint, and return records without reconstructing the relationship manually.
- Change and exception coverage
- Whether an approved supplier, product, quality, label, or document change reaches affected inventory, work, evidence, orders, shipments, and responsible owners.
- Review and response timeliness
- How quickly qualified owners can see the current exception, affected records, evidence, responsible owner, decision, next action, and customer-facing consequence.