What leaders see
Promising pilots that do not change daily work.
Teams test tools, get useful output, and still copy results into spreadsheets, tickets, emails, or ERP screens by hand.
Services
ERP · Odoo Support
Keep Odoo aligned with the business after launch.
Support should protect daily work while creating a controlled path for improvement. We connect issue resolution, monitoring, maintenance, adoption, and future changes to the business priorities recorded in the Roadmap.
01
The Business Problem
The system is live, but ownership and improvement are unclear.
The problem is rarely that the model cannot generate an answer. The real problem is that the data, permissions, exception rules, and action boundaries are not governed well enough for AI to affect production work.
What is actually happening
The automation cannot reach the operating record.
Source data, permissions, business rules, exception handling, and audit trails are not clean enough for the system to take action.
What gets worse
Automation scales uncertainty.
Bad inputs move faster, decisions become harder to trace, and teams lose confidence before AI becomes operationally useful.
02
What Changes
What this work should improve.
Support should protect daily work while creating a controlled path for improvement. We connect issue resolution, monitoring, maintenance, adoption, and future changes to the business priorities recorded in the Roadmap.
01
Helpdesk & Issue Resolution
Clear ownership for configuration questions, workflow issues, errors, and user support, with response and escalation expectations defined around business impact.
02
Performance Monitoring & Tuning
Proactive monitoring of Odoo server performance, database health, and integration throughput. We identify and resolve performance bottlenecks before they impact your operation.
03
Security & Patch Management
Regular Odoo security patches, module updates, and server hardening. Vulnerability assessments and penetration testing for complex operating environments with compliance requirements.
04
User Training & Adoption
Ongoing training for new hires, role changes, and new module deployments. Role-based training materials and video walkthroughs tailored to your Odoo configuration.
05
Continuous Improvement
Monthly reviews of system usage, automation opportunities, and workflow optimizations. Your Odoo instance should get more valuable over time, not just maintain the status quo.
06
Version Upgrade Planning
Annual upgrade assessments — what's new in the next Odoo version, what benefits your operation, and what the upgrade path looks like. Planned upgrades, not emergency migrations.
03
How It Fits Your Operations
Where this work touches your business.
Intelligence layerWhich decisions can be automated, which need review, and which should stay human-owned.
Governance dependencyThe agent needs governed inputs, clear action boundaries, and audit logging before it can touch production workflows.
Data the model must trust
ERP history
exception queues
pricing rules
quality records
fulfillment events
What Launchpad captures before Metrotechs scopes delivery
- Which system owns the record of truth.
- Where manual work or reconciliation enters the workflow.
- Which integrations, rules, or data cleanup have to come first.
Bring the problem into Launchpad
Build the Roadmap before you build the solution.
Launchpad documents what is wrong, captures what your team knows, and connects this service to the business outcome it needs to improve.
Built around the people, processes, records, and decisions that make the business work.
Measured by what becomes easier, clearer, safer, or more reliable after launch.
04
Delivery sequence
How the work moves from problem to measurable change.
Support should protect daily work while creating a controlled path for improvement. We connect issue resolution, monitoring, maintenance, adoption, and future changes to the.
01
Support Onboarding
Document your Odoo configuration, integrations, custom modules, and key workflows. Build a knowledge base so our team resolves issues fast.
02
Monitoring Setup
Deploy monitoring for server health, database performance, integration sync status, and automated job execution. Alerts route to our team before you notice a problem.
03
Ongoing Support Delivery
Ticketing system for issue tracking, monthly review calls for improvement planning, and quarterly business reviews for strategic alignment.
04
Continuous Optimization
Identify automation opportunities, workflow improvements, and new Odoo features that benefit your operation. Implement changes in managed sprints.
05
FAQ
Questions that usually decide the scope.
Straight answers to what operators ask before committing budget to this work.
Response and restoration expectations are defined in the support agreement from business impact, operating hours, ownership boundaries, escalation paths, and dependencies. We do not treat every issue as equal or promise a universal resolution time without scope.