Software · Cloud
Data · AI
A quote becomes an order, an order becomes production work, and a finished product needs to reach the customer. When your applications lose the detail between those steps, your people rekey information, chase status, and reconcile different answers. We help mid-market manufacturers connect and improve the software behind that flow. Supply Chain Digital Transformation is the work; useful AI in daily operations is the end goal.
Your Roadmap defines how business applications support the customer promise together. We assess existing systems before proposing a replacement, and agree the records, access, handoffs, and responsibilities each change affects.
Connect customer orders, purchasing, materials, inventory, production, and financial records. Establish what your ERP should own, improve how people use it, and compare changes against the assessed need.
Explore ERP planning and integrationCarry customer requirements, approved configurations, prices, and promised dates from CRM and CPQ into the accepted order. Give sales and operations a clear way to handle revisions and check commitments.
Connect schedules, work orders, engineering revisions, production progress, and quality holds. Help planners and shop-floor teams see which version applies and what is ready for the next step.
Connect warehouse availability, picking, packing, shipment status, and delivery evidence through WMS and TMS applications where needed. Define the handoffs with carriers and 3PL providers, including exceptions and reconciliation.
Give customers, suppliers, and internal teams appropriate access to order details, documents, commitments, and status. Connect each action to its operating record, permissions, and responsible person.
Connect retained applications and develop missing capabilities when suitable products do not meet the need. Define record ownership, supported interfaces, error handling, maintenance, and the complete cost before approving the approach.
Illustrative example: a customer changes a configured item after quoting. Sales, planning, and the warehouse need the same approved revision before work continues. The appropriate applications and connections depend on the operation.
Sales records the revised requirement and obtains approval for configuration, price, and delivery commitments.
The agreed order revision reaches ERP, production, and fulfillment records. Failed exchanges enter an owned exception queue instead of disappearing.
An AI assistant can bring the approved revision, material constraints, and order status together for a planner to review. People retain authority over schedule and customer commitments.
Trace a representative changed order across the agreed systems. Check revision consistency, permissions, exchange failures, and employee handling of exceptions; compare rekeying, investigation time, and ongoing support effort with the baseline.
An illustrative delivery sequence, not a reported client result. Agreed tests, employee practice, and operating evidence determine whether the change is accepted.
Software decisions sit alongside Cloud, Data, and AI in your complete Digital Transformation Roadmap, created and managed in Launchpad. We sequence changes around production, staff capacity, dependencies, and investment. Focused AI applications can progress as their requirements are met while wider improvements are phased.
Metrotechs assembles and leads the delivery team, including development and integration alongside appropriate providers. Providers remain accountable for their assigned work. Your leaders retain business decisions and operating ownership; employees contribute testing, training, practice, and adoption. We agree acceptance evidence before delivery and evaluate the changed work with the people who use it.