Establish a baseline from your own records and agree useful targets. Review these measures at provider milestones and client acceptance; they are not promised performance figures.
- Approved-record agreement
- Whether ERP and connected product, supplier, production, test, quality, distributor, serial, warranty, shipping, and customer records reflect the same approved configuration, revision, status, effective date, and owner.
- Change-impact coverage
- Whether authorized teams can relate an approved component or product change to BOMs, purchasing, inventory, work instructions, test requirements, controlled documents, affected orders, and delivery commitments.
- Release and delivery visibility
- Whether accountable employees and authorized partners can see the required production, test, quality-release, certificate, serial, shipment, registration, warranty, and delivery status from governed records.
- Exception response and update timeliness
- How quickly teams can see the current product, component, order, production, test, release, serial, shipment, warranty, or delivery exception, responsible owner, decision, next action, and information needed for a customer update.