Furniture and woodworking manufacturers need product options, dealer requests, pricing, materials, production capacity, order status, and delivery commitments to remain connected without turning every variation into a separate manual process.
These are the points where useful industry systems often stop supporting the work around them. We trace the record, owner, decision, and downstream consequence before recommending a technology response.
Custom furniture means thousands of combinations — wood species, finishes, fabrics, hardware. Each variant is a separate SKU. Your BOM becomes impossible to manage. Customers order options that don't exist in your system. Engineering specs don't reach production.
Your dealers and retailers want a self-service portal, but you're managing orders through email chains and phone calls. They can't see real inventory or lead times. You spend hours every week answering "when will it ship?" and "can you change this?"
Customer dates are promised without a dependable view of shop capacity. Custom and stock orders are scheduled separately, so constraints appear late and teams rely on costly expediting.
The goal is not more software. It is clearer work, dependable records, accountable exceptions, and technology the business can operate and improve.
When governed configuration rules connect options, BOMs, pricing, and production instructions, dealers can describe the required product without creating an uncontrolled SKU or manual interpretation path.
A branded portal shows real inventory, accurate lead times, and order status. Dealers self-serve. Your team stops answering the same questions. Dealer satisfaction goes up. Reorder frequency increases.
When custom and stock orders share a scheduling view, planners can see material and capacity constraints, explain delivery commitments, and manage expediting as an explicit exception.
When dealers can self-serve and your operations are visible to them, adding dealers doesn't mean more support overhead. Revenue scales with less friction.
Metrotechs is a fit when the real problem is not one application. It is the handoff between records, approvals, production, fulfillment, finance, reporting, and customer commitments.
This operating context can shape the records, controls, integrations, and change sequence the business needs.
This operating context can shape the records, controls, integrations, and change sequence the business needs.
This operating context can shape the records, controls, integrations, and change sequence the business needs.
This operating context can shape the records, controls, integrations, and change sequence the business needs.
We begin with operating evidence, define the result and constraints, then sequence the smallest sound response. Launchpad is available when the work needs a governed Roadmap across multiple priorities.
We review how you currently manage product configurations, communicate with dealers, and plan production. We quantify the cost of manual order handling and scheduling inefficiency.
We map how ERP will handle product configurations through a dealer portal, manage complex BOMs, and schedule production across custom and stock orders. Everything is built for how dealers actually want to buy.
We configure the product models, launch the dealer portal, and train your team and dealers to use it. Dealer adoption is supported end-to-end until the system is self-sustaining.
These areas help determine whether the right response is process clarification, data cleanup, integration, reporting, workflow improvement, a platform change, or a broader transformation Roadmap.
Maps how your current BOMs handle customization. Identifies SKU explosion opportunities and calculates the cost of managing current SKU count vs. a configurable model.
Measures current dealer communication overhead and satisfaction. Shows the opportunity for a self-service portal to free your team and improve dealer retention.
Tracks actual vs. promised lead times and identifies scheduling bottlenecks. Quantifies the cost of expediting and missed dates.
These services address the ERP records, operational data, automation opportunities, customer workflows, and system dependencies behind the operating pressures above.
Connect finance, orders, inventory, purchasing, fulfillment, and reporting around an owned system of record.
Explore serviceService pathBuild governed pipelines, shared definitions, and operational reporting across ERP and connected applications.
Explore serviceService pathApply AI to documents, exceptions, decisions, and workflows only after access, ownership, and review controls are clear.
Explore serviceBring us the part of the operation that is slowing down, producing unreliable information, or making a customer commitment harder to keep. We will follow the issue across the business before defining the work.
