What leaders see
Work keeps moving, but only because people fill the gaps.
Teams rely on manual checks, side files, rekeying, status meetings, and individual knowledge to keep the process alive.
Services
Operations · Shipment Tracking
Track every shipment in one place, not across 10 carrier websites.
Your team checks UPS, FedEx, LTL carrier portals, and 3PL dashboards separately to figure out where shipments are. We consolidate all carrier tracking into a single view with automated alerts for delays, exceptions, and delivery confirmations — inbound and outbound.
01
The Problem
Nobody Knows Where a Shipment Is Until the Customer Calls
The problem is not one broken tool. It is an operating gap between who owns the work, which record can be trusted, and how exceptions move through the business.
What is actually happening
The workflow has no clean source of truth.
Records, rules, approvals, and handoffs are split across systems, so each step introduces delay or reconciliation.
What gets worse
Automation amplifies the weak spots.
The faster the business moves, the more bad data, exception work, and decision ambiguity compound across the operation.
02
What Changes
What this work should improve.
Your team checks UPS, FedEx, LTL carrier portals, and 3PL dashboards separately to figure out where shipments are. We consolidate all carrier tracking into a single view with automated alerts for delays, exceptions, and delivery confirmations — inbound and outbound.
01
Multi-Carrier Tracking
Consolidated tracking across UPS, FedEx, USPS, LTL carriers (XPO, Estes, Old Dominion, SAIA), regional carriers, and 3PL providers. One view for all shipments.
02
Inbound Visibility
Track supplier shipments from pickup to receiving dock. Automated ETA updates feed into warehouse receiving schedules so your team knows what’s arriving and when.
03
Outbound Visibility
Track customer shipments from warehouse to delivery. Customer-facing tracking pages and automated status notifications reduce "where’s my order" calls.
04
Exception Alerting
Automated alerts for delays, missed pickups, damage claims, address corrections, and delivery exceptions. The right person knows immediately — not when the customer calls.
05
Delivery Confirmation
Automated proof of delivery capture and ERP posting. Delivery confirmation triggers invoice release, revenue recognition, and customer notification automatically.
06
ERP & WMS Integration
Tracking data flows into your ERP and WMS — shipment status updates on sales orders, expected receipt dates on POs, and delivery confirmations on invoices.
03
How It Fits Your Operations
Where this work touches your business.
Operations layerWhich manual workflow is costing the most time, rework, or decision delay.
Governance dependencyThe workflow needs clear ownership, trusted data, and exception rules before automation is worth building.
Operating data involved
orders
approvals
documents
exceptions
reporting handoffs
What Launchpad captures before Metrotechs scopes delivery
- Which system owns the record of truth.
- Where manual work or reconciliation enters the workflow.
- Which integrations, rules, or data cleanup have to come first.
Bring the problem into Launchpad
Build the Roadmap before you build the solution.
Launchpad documents what is wrong, captures what your team knows, and connects this service to the business outcome it needs to improve.
Built around the people, processes, records, and decisions that make the business work.
Measured by what becomes easier, clearer, safer, or more reliable after launch.
04
Delivery sequence
How the work moves from problem to measurable change.
Your team checks UPS, FedEx, LTL carrier portals, and 3PL dashboards separately to figure out where shipments are. We consolidate all carrier tracking into a single view with.
01
Carrier Inventory
Catalog all carriers, 3PLs, and freight providers. Document current tracking methods, shipment volumes, and exception handling procedures.
02
Integration Build
Connect carrier tracking APIs and build the consolidated tracking dashboard. Integrate with your ERP and WMS for automated status updates.
03
Alert Configuration
Define exception types, severity levels, and alert routing. Configure customer-facing tracking pages and automated notification templates.
04
Deployment & Onboarding
Deploy tracking dashboard, train CSRs and warehouse teams, and configure customer notifications. Monitor adoption and refine alerting thresholds.
05
FAQ
Questions that usually decide the scope.
Straight answers to what operators ask before committing budget to this work.
All major parcel carriers (UPS, FedEx, USPS, DHL), national LTL carriers (XPO, Estes, Old Dominion, SAIA, ABF), regional carriers, and major 3PL providers. If the carrier has a tracking API, we can connect to it.