B2B Commerce PMO

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B2B Commerce Program Management for Manufacturers

A strategy that never ships is a cost center. Complex B2B commerce programs have a lot of moving parts: multiple vendors, tight dependencies, deep integrations, and real revenue impact. PMO-as-a-Service is the vendor-neutral command center that turns a plan into shipped outcomes. One accountable owner. One truth set. One path to measurable P&L results.

“We install a right-sized, battle-tested Program Management Office to act as your central operations hub. We don’t just report on status; we actively manage risks, control scope, and hold every single party accountable for their deliverables.”

Without a central, empowered PMO, even the best strategies fail. Vendors start to point fingers, scope creeps, and budgets are blown. Your internal teams are stretched thin, and you have no clear line of sight from daily tasks to business results. Our PMO-as-a-Service is designed to fix this, providing the structure, discipline, and single point of accountability to keep your entire program on track.

Vendor & Scope Control

As your single, unbiased leader, we manage all tech partners, run weekly calls, and track SOWs. We enforce rigorous change control to protect your budget and prevent scope creep.

Integrated Delivery & Reporting

We manage the full delivery lifecycle, from QA and UAT to data migration and go-live. You get a unified KPI dashboard and risk register (RAID log) for a real-time view of program health.

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The Value of a Strategic Blueprint

  • Eliminate Vendor Finger-Pointing
  • Maintain Control of Scope and Budget
  • Connect Work to P&L Results
How is this different from a simple Project Manager?

A Project Manager typically manages a single project, like a website build. Our Program Management Office (PMO) sits above all vendors and projects. We manage the entire ecosystem (ERP, CRM, WMS, Commerce), hold all parties accountable, and own the cross-vendor dependencies, the total budget, and the ultimate business outcome.

Our goal is to save your team time, not consume it. We ask for a dedicated Executive Sponsor for a single 1-hour steering committee meeting per week to make key decisions. Beyond that, our PMO handles all vendor coordination and shields your internal experts from random requests, engaging them only for critical, planned activities like UAT and training.

This is a continuous service, not a one-time handoff. On a weekly basis, you receive a unified Executive Dashboard showing program health, a single consolidated status report, and a managed cross-vendor project plan. We also provide and actively manage the central Risk Register (RAID log), all change control requests, and the final go-live runbooks.